When i press the "LED" button 7 times, the "AP" indicator doesn't show up on the front panel of the air conditioning device.
Ensure that you have NOT turn the air conditioning device on (from the on/off button of the remote controller)
During the installation procedure i get the “Connecting Hotspot failure” error message.
The network security key you have used, is wrong. Please ensure that you're using the right one.
I'm searching for the Nethome Plus application on the App Store from my iPad but it doesn't show any results.
At the top left corner of your ipad, select "iPhone Only” as in the example below:
I have lost the white QR Code sticker of the wifi module.
You may scan the QR code located on the surface of the Wifi module.
I can't operate the air conditioning device remotely, the status is Offline.
- Ensure that the air conditioning unit power cord, is connected to the power source.
- The air conditioning unit didn't get the command from the Nethome Plus application, please try again.
- Please move the modem/router closer to the air conditioning unit in case of wifi signal loss.
- The internet connection of your modem/router is down.
- Please disconnect the power of the air conditioning unit and reconnect again.
When i scan the QR Code i get the following error message: “QR Code is illegal!”.
Ensure that you're scanning the right QR code sticker (the white one located in the wifi module box).
When i scan the QR Code it doesn't show any progress.
The air conditioning unit is not in a "AP" condition. Unplug the unit's power cord, wait for 10 seconds, reconnect it and press the "LED" button 7 times repeatedly till the "AP" indication blinks. Then start the installation process again from the beginning.
I forgot my password
In the initial screen of the Nethome Plus application select (right down) “Forgot Password?” and then select “Send retrieve password email”
I haven't received the confirmation mail for the "create my account".
- In the initial screen of the Nethome Plus application select (right down) “Forgot Password?” and then select “Resend Activation email”
- Control whether you have received the mail as a junk (SPAM).